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ExpressCare Receives a Partners in Excellence award in Quality Treatment & Service.

We are very pleased to share that the Pentucket Medical ExpressCare Staff have received a 2015 Partners in Excellence award in Quality Treatment and Service.

A congratulatory letter from Dr. Torchiana was sent to the homes of the team leaders this week:

“As we celebrate the 20th annual Partners in Excellence awards program, we are especially proud to present this highly esteemed award to individuals and teams for their exemplary performance and for contributions “above and beyond the call of duty” to Partners HealthCare and our member institutions.”

Congratulations to Dr. Bomba and the entire Pentucket Medical ExpressCare staff for their recognition and hard work!

Pentucket Medical Celebrates Walking Day!

walkingchallenge

We are proud to celebrate National Walking Day by kicking off the 4th annual Walking Challenge amongst the staff here at Pentucket Medical!

The Walking Challenge is a practice-wide event to get employees moving.  There are approximately 10-20 teams each year that participate.  Each team, comprised of 5 employees, is asked to select a team captain and a snappy name (these names are always very creative.)    Each team member wears a pedometer and tracks the steps they take each week.  The steps are then sent to HR and converted to miles.  The miles are then plotted out on a map of the United States.  There are certain checkpoints throughout the journey.  At each check point a few fun facts are disclosed.  A status report is then sent out weekly to highlight where teams are and to further motivate team progress. 

The walking challenge was initially created to provide increased employee engagement and to promote a healthy lifestyle.   People tend to get up and move more to increase their steps.  There is friendly competition between the teams and even within each team.  

In earlier years the winners was determined by the most miles walked as a team.  Due to the varying levels of participation, (we want everyone to participate and feel they have a chance to win even if they don’t walk 10 miles a day) the winner is now determined by a drawing.  Teams that consistently report their steps will  be put into a drawing at the end of the challenge.  The top 3 teams will win a prize. The prize is usually comprised of healthy snacks, water and other things. With all the health benefits to walking – everyone walks away a winner. 

Research has shown that the benefits of walking and moderate physical activity for at least 30 minutes a day can help you:

  • Reduce the risk of coronary heart disease
  • Improve blood pressure and blood sugar levels
  • Improve blood lipid profile
  • Maintain body weight and lower the risk of obesity
  • Enhance mental well being
  • Reduce the risk of osteoporosis
  • Reduce the risk of breast and colon cancer
  • Reduce the risk of non-insulin dependent (type 2) diabetes
     

There really are so many benefits for such a simple activity!

Making the Grade: Haverhill Office Meets Highest Standard For Patient-Centered Care

pentucket medical group awards

After many months of effort, Pentucket Medical has passed a milestone towards its goal of becoming a Patient Centered Medical Home.

With this week’s announcement that our Haverhill office has been awarded Level Three Accreditation by the National Council for Quality Assurance, (NCQA), we have proven that our systems, staff and workflows measure up to the highest standards of patient-centered outpatient treatment.

Pentucket Medical Chief Executive said that he felt “great pride and satisfaction” in announcing the accreditation.

“Level Three is the highest level achievable,” he said, “a huge accomplishment that took much effort, time, perseverance and dedication.  Linda Persichetti immersed herself in this effort becoming our in-house expert on NCQA accreditation, and with that knowledge, provided the leadership necessary to bring this vision to reality.  Linda was assisted by Kathy White and the Clinical and Support staffs in Haverhill, who despite having to maintain their ongoing workflows, completed all the required tasks as prescribed by the NCQA.

Those task involved thinking critically about nearly every detail of customer service, clinical operations and environment, said Linda Persichetti.

“To be honest, we had a lot of things in place,” she said “We were doing a lot that was needed, so some if was a matter of tweaking and then providing proof for the accreditors.

“But it also involved clinician trainings, reconfiguring exam rooms to the way individual doctors practice, making room in the schedule for sick visits, and documenting, documenting and documenting.

“The staff, the doctors were huge,” Linda said, praise that was echoed by John Sarro.

“I want to publically thank Linda for her leadership and tireless effort,” he said. “Kathy White for her management and determination, the Clinical Staff for its cooperation and patience and the support staff for their positive attitude and extreme effort, for achieving this prominent recognition. In addition, I would like to recognize Tony Fusco who provided invaluable technical and reporting support to the effort.”

Caught You Caring! North Andover Team Comes to Aid of Family in Need

Our Medical Assistants, who are the first to greet patients as they enter the clinical area, are great listeners who often hear the “story behind the story.”

A great example of this occurred last fall at our North Andover office, when a patient of Dr. Tatiana Scott’s came in on an unscheduled visit.

The man told Medical Assistant Yomaira Diaz-Alvarado that he needed new prescriptions, because his medications had been destroyed. The reason? A house fire, that had taken not only his medical supplies, but most of his family’s belongings as well. Yomaira immediately notified Dr. Scott, who reissued the prescriptions. And that same day, as word spread of the family’s plight, a plan began to take shape among the staff to help with the family’s larger problems.

Aware that a school supply drive was under way throughout the practice, our North Andover team contacted Human Resources and requested that their donations be used to supply the hurting family’s three children with things they would need for the school year. HR quickly said yes, and the  staff made a list of everything that was needed for the children, two boys and a girl, ages nine to thirteen.

After the items were purchased, there was some difficulty immediately contacting the family, but the father soon returned for an appointment. He was surprised and very grateful, says Site Manager Alicia Harvey, when presented with reams of paper, high-end calculators, back packs, pens, and coloring supplies.

In recognizing the thoughtfulness of the North Andover staffers at our recent Awards Night, Pentucket CEO John Sarro applauded their empathy and generosity.

“This is what makes our practice different,” he said. “This is the Pentucket Way.”