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Making the Grade: Haverhill Office Meets Highest Standard For Patient-Centered Care

pentucket medical group awards

After many months of effort, Pentucket Medical has passed a milestone towards its goal of becoming a Patient Centered Medical Home.

With this week’s announcement that our Haverhill office has been awarded Level Three Accreditation by the National Council for Quality Assurance, (NCQA), we have proven that our systems, staff and workflows measure up to the highest standards of patient-centered outpatient treatment.

Pentucket Medical Chief Executive said that he felt “great pride and satisfaction” in announcing the accreditation.

“Level Three is the highest level achievable,” he said, “a huge accomplishment that took much effort, time, perseverance and dedication.  Linda Persichetti immersed herself in this effort becoming our in-house expert on NCQA accreditation, and with that knowledge, provided the leadership necessary to bring this vision to reality.  Linda was assisted by Kathy White and the Clinical and Support staffs in Haverhill, who despite having to maintain their ongoing workflows, completed all the required tasks as prescribed by the NCQA.

Those task involved thinking critically about nearly every detail of customer service, clinical operations and environment, said Linda Persichetti.

“To be honest, we had a lot of things in place,” she said “We were doing a lot that was needed, so some if was a matter of tweaking and then providing proof for the accreditors.

“But it also involved clinician trainings, reconfiguring exam rooms to the way individual doctors practice, making room in the schedule for sick visits, and documenting, documenting and documenting.

“The staff, the doctors were huge,” Linda said, praise that was echoed by John Sarro.

“I want to publically thank Linda for her leadership and tireless effort,” he said. “Kathy White for her management and determination, the Clinical Staff for its cooperation and patience and the support staff for their positive attitude and extreme effort, for achieving this prominent recognition. In addition, I would like to recognize Tony Fusco who provided invaluable technical and reporting support to the effort.”

We Screen, We Clean and We Protect.

To everyone who needs us now, come get the care you deserve. Our Safe Care Commitment is in effect at all of our locations providing  you with the safest possible environment for our patients and staff.

We screen to protect you, your families, and our staff

Patients visiting our offices for healthcare appointments are screened for symptoms upon arrival. If symptomatic, patients are cared for via virtual visits.

We also provide urgent care services at our Expresscare Riverwalk location which has a separate area where we use preventative measures.

We adhere to best practice safety protocols in those settings.

We follow special infection prevention guidelines for care provided to protect our patients and our staff.

We also provide telehealth services via video so you can access care and get the treatment you need from the comfort of your home or office.

Our goal is to keep everyone safe.