Skip to content

Sign Up For COVID-19 Text Alerts

Menu
express care logo
Riverwalk:
mins
Andover:
mins

Bringing patients and clinicians closer together through the use of technology

By: Garrett Bomba, MD, Chief Physician Executive, Pentucket Medical

The coronavirus pandemic is changing the way we interact with each other day by day. More social distancing means medical and behavioral health care clinicians are finding new ways to provide care to their patients. The use of telehealth is making that easier.

What does that mean to you?
It means that healthcare is provided over the phone or web so that patients can stay connected to their clinician. These virtual appointments can be used for initial COVID screenings and routine exams as well as help to support those with chronic diseases, such as diabetes- all while at home.

From pediatric visits to seniors who have a question about their prescription medications, the use of telemedicine, by either phone or video provides greater access to a clinician. For many, this has proven to be an invaluable resource and it is anticipated that telemedicine visits will continue once the pandemic is over.

Though telemedicine is providing greater access for patients to clinicians, there are some clinical situations where in person appointments are necessary.

If you have questions about how your plan covers telehealth and telemedicine, reach out to your insurance provider.

To learn more about a virtual appointment click the video below:

Respiratory Illness Clinic in Riverwalk

 

As of March 30, ExpressCare/ Riverwalk staff will not be providing urgent care services until further notice.

To support our patients growing healthcare needs due to COVID-19/ Coronavirus, we will be providing respiratory care and treatment at this location. To receive this care, patients will have to be seen and referred by a Partners Healthcare clinician.

Individuals who need urgent care services and are NOT experiencing any respiratory symptoms,  please visit our ExpressCare location in Andover.

Thank you

Reopening

Pentucket Medical has remained committed to ensuring the safety of our patients during the COVID-19 pandemic.

Since June 1, we have been treating patients on-site per the four-phase guidance issued to healthcare facilities by Governor Baker and the Massachusetts Department of Health and Human Services.

In the coming weeks, we will continue following stringent infection prevention processes and implementing specific precautions to ensure a safe environment for essential patient care services.

Here are some of the changes you will see on your next visit to Pentucket Medical:

When scheduling an appointment with a clinician, you will be provided a phone number to call when you arrive at the office this will allow you to remain safe in your car until it is time to see your provider essentially cutting out waiting rooms

We appreciate your support.