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ExpressCare Receives a Partners in Excellence award in Quality Treatment & Service.

We are very pleased to share that the Pentucket Medical ExpressCare Staff have received a 2015 Partners in Excellence award in Quality Treatment and Service.

A congratulatory letter from Dr. Torchiana was sent to the homes of the team leaders this week:

“As we celebrate the 20th annual Partners in Excellence awards program, we are especially proud to present this highly esteemed award to individuals and teams for their exemplary performance and for contributions “above and beyond the call of duty” to Partners HealthCare and our member institutions.”

Congratulations to Dr. Bomba and the entire Pentucket Medical ExpressCare staff for their recognition and hard work!

Making the Grade: Haverhill Office Meets Highest Standard For Patient-Centered Care

pentucket medical group awards

After many months of effort, Pentucket Medical has passed a milestone towards its goal of becoming a Patient Centered Medical Home.

With this week’s announcement that our Haverhill office has been awarded Level Three Accreditation by the National Council for Quality Assurance, (NCQA), we have proven that our systems, staff and workflows measure up to the highest standards of patient-centered outpatient treatment.

Pentucket Medical Chief Executive said that he felt “great pride and satisfaction” in announcing the accreditation.

“Level Three is the highest level achievable,” he said, “a huge accomplishment that took much effort, time, perseverance and dedication.  Linda Persichetti immersed herself in this effort becoming our in-house expert on NCQA accreditation, and with that knowledge, provided the leadership necessary to bring this vision to reality.  Linda was assisted by Kathy White and the Clinical and Support staffs in Haverhill, who despite having to maintain their ongoing workflows, completed all the required tasks as prescribed by the NCQA.

Those task involved thinking critically about nearly every detail of customer service, clinical operations and environment, said Linda Persichetti.

“To be honest, we had a lot of things in place,” she said “We were doing a lot that was needed, so some if was a matter of tweaking and then providing proof for the accreditors.

“But it also involved clinician trainings, reconfiguring exam rooms to the way individual doctors practice, making room in the schedule for sick visits, and documenting, documenting and documenting.

“The staff, the doctors were huge,” Linda said, praise that was echoed by John Sarro.

“I want to publically thank Linda for her leadership and tireless effort,” he said. “Kathy White for her management and determination, the Clinical Staff for its cooperation and patience and the support staff for their positive attitude and extreme effort, for achieving this prominent recognition. In addition, I would like to recognize Tony Fusco who provided invaluable technical and reporting support to the effort.”

Sana Nadkarni: A Star is Born!

Sana Nadkarni, 12-year-old daughter of Pentucket nephrologist Sangeeta Nadkarni, is celebrated in the current edition of the website INDIA New England as a “rising star”. Sana had a solo art exhibition at the Massachusetts State House in October. She was also invited to Johns Hopkins University for a grand ceremony, having achieved one of the highest scores on the School and College Ability Test (SCAT).

Sana’s lovely artwork brightens the halls of the Pentucket Pediatric department.

Please join the Pentucket Medical family in congratulating a remarkable young artist, Sana Nadkarni!

Pentucket Medical Named to the 2013 Harvard Pilgrim Health Care Physician Honor Roll

Congratulations to Pentucket Medical for being named to the 2013 Harvard Pilgrim Health Care Physician Honor Roll!  The Physician Honor Roll names those physicians whose performance was among the top 25 percent of those measured nationally on a set of composite quality metrics.  The metrics evaluate clinical process of care, based on HEDIS measures. This award highlights Pentucket Medical’s unwavering commitment to improving the quality of care provided to Harvard Pilgrim members, and to all of our patients.