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Policies & Procedures

Financial Policies

The health care billing process is very confusing for all of us, so to make things a little easier, we provide onsite Financial Counselors at our Haverhill, Newburyport and RiverWalk practice locations. They are there to help answer any of your questions regarding your coverage and out-of- pocket expenses based on your plan. It is important that you become familiar with your health plan’s summary of benefits so you know your financial responsibilities.

Pentucket Medical’s payment policy is that:

  • Co-pays and deductibles are paid at the time of your visit.
  • Other charges will be billed to your insurance plan or government program.
  • Unpaid balances are due from you immediately after receiving your statement.
  • If you have questions about a billing issue, please call 978-557- 8645 and a business office representative will be happy to assist you.

Health Care Directive

A Health Care Directive may be comprised of a Health Care Proxy, Advance Directive or Medical Power of Attorney. An Advance Directive allows you to plan your medical treatment in advance should there ever come a time when you are unable to make your personal health care decisions. Without a Health Care Directive, the burden of making your medical decisions falls on your family members. Creating a personal directive not only gives you control of your medical wishes but it saves your family from making tough treatment choices on your behalf.

Additionally, appointing a Medical Power of Attorney or Health Care Proxy, allows you to discuss your treatment wishes with someone you trust prior to any unforeseen medical circumstance so they can later make health care decisions in your best interest.

While a difficult and uncomfortable topic, we at Pentucket Medical consider the Health Care Directive as part of your Personal Health Plan and urge you to discuss this important decision with your Primary Care Team.

Prescribing of Narcotics / Pain Medication Policy

The goal of Pentucket Medical is to provide narcotics when appropriate using the guidelines of the Federation of State Medical Boards.

When prescribing narcotics the physician will ask you to enter into a Controlled Substance Agreement.

This agreement establishes guidelines in accordance with the laws for proper use of these medications. Failure to adhere to the regulations within the Controlled Substance Agreement can result in your dismissal from the practice.

Notice of Privacy Practices

Partners HealthCare Notice of Privacy Practices

Aviso sobre Práticas de Privacidade do Partners HealthCare

Notificación de las normativas de privacidad de Partners HealthCare


We Screen, We Clean and We Protect.

To everyone who needs us now, come get the care you deserve. Our Safe Care Commitment is in effect at all of our locations providing  you with the safest possible environment for our patients and staff.

We screen to protect you, your families, and our staff

Patients visiting our offices for healthcare appointments are screened for symptoms upon arrival. If symptomatic, patients are cared for via virtual visits.

We also provide urgent care services at our Expresscare Riverwalk location which has a separate area where we use preventative measures.

We adhere to best practice safety protocols in those settings.

We follow special infection prevention guidelines for care provided to protect our patients and our staff.

We also provide telehealth services via video so you can access care and get the treatment you need from the comfort of your home or office.

Our goal is to keep everyone safe.


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