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Policies & Procedures

Financial Policies

The health care billing process is very confusing for all of us, so to make things a little easier, we provide onsite Financial Counselors at our Haverhill, Newburyport and RiverWalk practice locations. They are there to help answer any of your questions regarding your coverage and out-of- pocket expenses based on your plan. It is important that you become familiar with your health plan’s summary of benefits so you know your financial responsibilities.

Pentucket Medical’s payment policy is that:

  • Co-pays and deductibles are paid at the time of your visit.
  • Other charges will be billed to your insurance plan or government program.
  • Unpaid balances are due from you immediately after receiving your statement.
  • If you have questions about a billing issue, please call 978-557- 8645 and a business office representative will be happy to assist you.

Health Care Directive

A Health Care Directive may be comprised of a Health Care Proxy, Advance Directive or Medical Power of Attorney. An Advance Directive allows you to plan your medical treatment in advance should there ever come a time when you are unable to make your personal health care decisions. Without a Health Care Directive, the burden of making your medical decisions falls on your family members. Creating a personal directive not only gives you control of your medical wishes but it saves your family from making tough treatment choices on your behalf.

Additionally, appointing a Medical Power of Attorney or Health Care Proxy, allows you to discuss your treatment wishes with someone you trust prior to any unforeseen medical circumstance so they can later make health care decisions in your best interest.

While a difficult and uncomfortable topic, we at Pentucket Medical consider the Health Care Directive as part of your Personal Health Plan and urge you to discuss this important decision with your Primary Care Team.

Prescribing of Narcotics / Pain Medication Policy

The goal of Pentucket Medical is to provide narcotics when appropriate using the guidelines of the Federation of State Medical Boards.

When prescribing narcotics the physician will ask you to enter into a Controlled Substance Agreement.

This agreement establishes guidelines in accordance with the laws for proper use of these medications. Failure to adhere to the regulations within the Controlled Substance Agreement can result in your dismissal from the practice.

Notice of Privacy Practices

Partners HealthCare Notice of Privacy Practices

Aviso sobre Práticas de Privacidade do Partners HealthCare

Notificación de las normativas de privacidad de Partners HealthCare



Pentucket Medical has remained committed to ensuring the safety of our patients during the COVID-19 pandemic.

Since June 1, we have been treating patients on-site per the four-phase guidance issued to healthcare facilities by Governor Baker and the Massachusetts Department of Health and Human Services.

In the coming weeks, we will continue following stringent infection prevention processes and implementing specific precautions to ensure a safe environment for essential patient care services.

Here are some of the changes you will see on your next visit to Pentucket Medical:

When scheduling an appointment with a clinician, you will be provided a phone number to call when you arrive at the office this will allow you to remain safe in your car until it is time to see your provider essentially cutting out waiting rooms

We appreciate your support.


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