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Patient FAQs


How long does a new or annual visit take and what should I expect ?

An annual visit usually takes about 45 minutes to an hour for the entire approintment (registration to check out); during this time, you will discuss with a member of your care team- your medical past, family history, eating and drinking habits, medications, allergies as well as receive a thorough physical examination.

How long does a follow up visit take and what is covered?

A follow up visit usually takes about 15-30 minutes- during this time- you will discuss with a member of your care team — any medical issues you may be experiencing- a review of any medicines prescribed at your first visit- any lab or imaging studies ordered by the physician as well as a brief exam.

Should I bring a list of my medications to my office visit?

Bringing your medication and supplements to your doctor’s visit will help to inform your medical care team of what has been prescribed for you so they can be reviewed and discussed at that time.

Do you offer any services online?

PMA provides patients access to their lab results, request prescription refills and request specialty care referrals through our Patient Portal. You can register and receive a pin number for the portal from a member of your health care team during an appointment or you can stop by during office hours and receive one in person.

Do PMA clinicians see children ?

We welcome patients from birth to young adult to our pediatric department at our Andover, Haverhill and Riverwalk sites. We also offer morning and weekend walk in clinics at these sites. Refer to this link for site hours.

Do you accept insurance?

Pentucket Medical accepts most health insurance plans. Complete list of carriers we accept.

How do I get a hold of a member of my health care team after hours?

In an emergency situation, call 911 or seek immediate medical attention at your local ER facility.

For non-emergency treatment, call your primary care clinician to determine if you can get an immediate appointment. If after hours or on the weekend- our Pentucket Medical ExpressCare at RiverWalk and Andover offers walk-in treatment, seven days per week. No appointment is necessary.

What is ExpressCare?

ExpressCare is an Advanced Urgent Care Center that is designed to treat a broad scope of acute medical illnesses as well as perform minor surgical procedures such as stitches, and splinting fractures. ExpressCare is staffed with board certified emergency medicine physician, nurse practitioners and physician assistants and is open 7 days a week. Check the Expresscare page for more information.

Who does ExpressCare treat?

Anyone, you don’t need to be a Pentucket patient. ExpressCare staff provides care for patients of all ages requiring non emergent medical attention. Whether you are just visiting the area of just can’t get in to see your primary care doctor ExpressCare is here for you.

What are the advantages of using ExpressCare?

  • Lower cost and shorter wait times than an emergency room
  • Schedule an appointment online and skip the wait. Go to the ExpressCare page and click “Reserve My Spot”.
  • Close communication with your primary care doctor to ensure proper follow up care.
  • Extensive referral network that allows us to get you same day/next day appointments if necessary.
  • Quality, compassionate care provided every visit.

Is parking available?

Yes all of our sites have parking available. Additonal parking for Riverwalk/ Lawrence is located on 10th and Broadway.

We Screen, We Clean and We Protect.

To everyone who needs us now, come get the care you deserve. Our Safe Care Commitment is in effect at all of our locations providing  you with the safest possible environment for our patients and staff.

We screen to protect you, your families, and our staff

Patients visiting our offices for healthcare appointments are screened for symptoms upon arrival. If symptomatic, patients are cared for via virtual visits.

We also provide urgent care services at our Expresscare Riverwalk location which has a separate area where we use preventative measures.

We adhere to best practice safety protocols in those settings.

We follow special infection prevention guidelines for care provided to protect our patients and our staff.

We also provide telehealth services via video so you can access care and get the treatment you need from the comfort of your home or office.

Our goal is to keep everyone safe.