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Billing & Insurance

Financial Policies

The health care billing process is very confusing for all of us, so to make things a little easier, we provide onsite Financial Counselors at our Haverhill, Newburyport and RiverWalk practice locations. They are there to help answer any of your questions regarding your coverage and out-of- pocket expenses based on your plan. It is important that you become familiar with your health plan’s summary of benefits so you know your financial responsibilities.

Pentucket Medical’s payment policy is that:

  • Co-pays and deductibles are paid at the time of your visit.
  • Other charges will be billed to your insurance plan or government program.
  • Unpaid balances are due from you immediately after receiving your statement.
  • If you have questions about a billing issue, please call 978-557- 8645 and a business office representative will be happy to assist you.

We participate with most state and national insurance plans. However, it is your responsibility to understand whether your insurance has limits on the doctors you can see, or the services you can receive.

If you provide complete and accurate information about your insurance, we will submit claims to your insurance carrier and receive payments for services. Depending on your insurance coverage, you may be responsible for co-payments, co-insurance or other deductible amounts.

Attention MassHealth members: Partners HealthCare Choice is a new health plan for MassHealth Members.

Click here to learn more about Partners HealthCare Choice.

Generally, we participate with:

Aetna
Anthem NH
Blue Cross Blue Shield of Massachusetts
Boston Medical Center Health Net Plan
Cigna
Commonwealth Care Alliance
Evercare
Fallon Health
First Health/Coventry
Great West
Harvard Pilgrim Health Care
Health Net Federal Services/Tricare
Humana
Mass Health

Medicare
Meridian Health Plan
Multiplan/IHP
Multiplan/PHCS
Neighborhood Health Plan
New Hampshire Railroad Medicare
Partners HealthCare Choice (MassHealth ACO)
Senior Whole Health 
Tufts Health Plan
Tufts Health Public Health Plan (formerly Network Health)
UniCare
United Health Care

Please contact our billing office please call 978-557- 8645 or call your insurance carrier should you have questions.

Urgent Care Billing

Preventive Health  Exam Billing

Notifying Patients

Physician Office and Hospital Outpatient Billing

Cost Estimate