Billing & Insurance
The health care billing process is very confusing for all of us, so to make things a little easier, we provide onsite Financial Counselors at our Haverhill, Newburyport and RiverWalk practice locations. They are there to help answer any of your questions regarding your coverage and out-of- pocket expenses based on your plan. It is important that you become familiar with your health plan’s summary of benefits so you know your financial responsibilities.
Pentucket Medical’s payment policy is that:
- Co-pays and deductibles are paid at the time of your visit.
- Other charges will be billed to your insurance plan or government program.
- Unpaid balances are due from you immediately after receiving your statement.
- If you have questions about a billing issue, please call 978-557- 8645 and a business office representative will be happy to assist you.
We participate with most state and national insurance plans. However, it is your responsibility to understand whether your insurance has limits on the doctors you can see, or the services you can receive.
If you provide complete and accurate information about your insurance, we will submit claims to your insurance carrier and receive payments for services. Depending on your insurance coverage, you may be responsible for co-payments, co-insurance or other deductible amounts.
Attention MassHealth members: Partners HealthCare Choice is a new health plan for MassHealth Members.
Generally, we participate with:
Blue Cross Blue Shield of Massachusetts
Boston Medical Center Health Net Plan
Commonwealth Care Alliance
Harvard Pilgrim Health Care
Health Net Federal Services/Tricare
Meridian Health Plan
Neighborhood Health Plan
New Hampshire Railroad Medicare
Partners HealthCare Choice (MassHealth ACO)
Senior Whole Health
Tufts Health Plan
Tufts Health Public Health Plan (formerly Network Health)
United Health Care
Please contact our billing office please call 978-557- 8645 or call your insurance carrier should you have questions.