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Billing & Insurance

Financial Policies

The health care billing process is very confusing for all of us, so it is important that you become familiar with your health plan’s summary of benefits so you know your financial responsibilities.

Pentucket Medical’s payment policy is that:

  • Co-pays and deductibles are paid at the time of your visit.
  • Other charges will be billed to your insurance plan or government program.
  • Unpaid balances are due from you immediately after receiving your statement.
  • If you have questions about a billing issue, please call 978-557- 8645 and a business office representative will be happy to assist you.

We participate with most state and national insurance plans. However, it is your responsibility to understand whether your insurance has limits on the doctors you can see, or the services you can receive.

If you provide complete and accurate information about your insurance, we will submit claims to your insurance carrier and receive payments for services. Depending on your insurance coverage, you may be responsible for co-payments, co-insurance or other deductible amounts.

Attention MassHealth members: Partners HealthCare Choice is a new health plan for MassHealth Members.

Click here to learn more about Partners HealthCare Choice.

Generally, we participate with:

Allways Health Partners
Anthem NH
Blue Cross Blue Shield of Massachusetts
Boston Medical Center Health Net Plan
Commonwealth Care Alliance
Fallon Health
First Health/Coventry
Harvard Pilgrim Health Care
Health Net Federal Services/Tricare/ Humana Military

Mass Health
Partners HealthCare Choice (MassHealth ACO)
Railroad Medicare
Senior Whole Health 
Tufts Health Plan
Tufts Health Public Health Plan (formerly Network Health)
United Health Care

Please contact our billing office please call 978-557- 8645 or call your insurance carrier should you have questions.

Urgent Care Billing

Preventive Health  Exam Billing

Notifying Patients

Physician Office and Hospital Outpatient Billing

Cost Estimate

We Screen, We Clean and We Protect.

To everyone who needs us now, come get the care you deserve. Our Safe Care Commitment is in effect at all of our locations providing  you with the safest possible environment for our patients and staff.

We screen to protect you, your families, and our staff

Patients visiting our offices for healthcare appointments are screened for symptoms upon arrival. If symptomatic, patients are cared for via virtual visits.

We also provide urgent care services at our Expresscare Riverwalk location which has a separate area where we use preventative measures.

We adhere to best practice safety protocols in those settings.

We follow special infection prevention guidelines for care provided to protect our patients and our staff.

We also provide telehealth services via video so you can access care and get the treatment you need from the comfort of your home or office.

Our goal is to keep everyone safe.


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