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Patient Guide

Whether you visit us once a year for a physical or more often for a chronic health problem, your good health is our commitment to you.

For 50 years, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff.

With five sites located in the Merrimack Valley, including two urgent care/ Express Care facilities, PMA provides access to care 7 days a week.  For care that is more specialized, we refer patients to some of the finest hospitals in the Merrimack Valley and in Boston, through our affiliation with Partners Healthcare- Mass General and Brigham’s Women Hospitals.

Your medical information anytime, online with our patient portal

By logging onto our secure patient portal site you can contact your doctor or team member and get the help or medical information you need without going into the office. Through the patient portal, you can also:

icon-refill-medications-min Request a prescription refill

Manage your appointments (view, request or cancel)

Request a referral for a specialist

View your lab results

View your chart

Contact our billing office

Patient Portal Log-in

Also in your patient guide, you will find patient forms to download, information on how to prepare for your medical tests, financial services as well policies and procedures.

Your Opinion Matters

The entire staff at PMA is committed and trained to provide you with exceptional service. We believe you are not only our patient, but you are also our customer and have a choice of where you seek your care. Should you experience a situation where you feel that your needs were not met, please do not hesitate to contact us.

Mass General Brigham community practices are here for you during these challenging times, and our staff are available in the office for most appointment types. Virtual visits by smartphone, computer, with webcam, or telephone are now available for urgent appointments.

View Appointment Instructions

If you are unable to reach your Mass General Brigham provider or do not have a primary care provider, you can call the Mass General Brigham COVID-19 Nurse Line at 617-724-7000.

Available from 8 a.m. to 4:30 p.m. 7 days a week (Monday through Sunday), nurses can respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more.

If testing or treatment is needed, the nurses will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.

Please note the Nurse Hotline is not able to schedule or answer questions about elective testing, such as testing for travel or do not have symptoms.

UPDATE: COVID-19 Latest Information

COVID 19 information from Mass General Brigham. COVID-19 information from CDC.

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