ExpressCare Andover

Went to the walk-in to have my throat checked for strep. The sign-in and insurance check process was fast and seamless. I was into the examination room in less than 10min. It was early AM on a Monday, so that probably helped. The physicians assistant I spoke to (Jenny) was knowledgeable and answered any questions I had. It was a good visit.

I booked an appointment, attended my appointment and was on my way home In under 1 hr. It was the quickest appointment I ever had.

I have been there a few times and experienced professional and personal comfort and good treatment. However today, I felt like I was being rushed in and out by the doctor. And when I ask for something, she made a joke out of it. I thought that was very rude of her and very unprofessional. I have had good service before and hopefully I will get good service in the future. I will write it off as an anomaly of someone who needs training in Dr patient relationship. I spoke to the manager who was affable, competent and kind. We resolved our differences. I was very impressed. So I raised the star as a reciprocal gesture.

Very efficient, I was seen right away. It is so convenient to have Urgent Care for non emergency issues. Thorough, efficient and professional and good care.

Jennifer Genta, NP at Lawrence ExpressCare was amazing. She paid good attention to my situation and asked about the history of my symptoms. She did all the required tests needed, gave me good medications and refered me to three different specialists for a follow up. I feel that I was not treated for an urgent care visit but like a regular office visit. Thank you so much Jennifer for you kindness, care and consideration.

My experience at ExpressCate on 4/18 was one of the smoothest, most positive medical experiences I've ever had. The triage/reception person was friendly, quick and attentive. I was seen very quickly by Dr. Joe who was friendly, knowledgeable and diagnosed my issue quickly and accurately and prescribed appropriate treatment. I was pleasantly surprised to be in and out within 20 minutes. I would highly recommend ExpressCare and Dr. Joe.

Everyone was extremely Professional and efficient.

I love the option of going to Express care. It's close to my house, it's always done in less time than other options. I feel like they know what they're doing, they care, and I'm on my way to getting better. It's great!. Thank you .

DR SYLVAN IS THE BEST!! HE ANSWERS MY QUESTIONS IN TERMS I ACTUALLY UNDERSTAND. THE REST OF STAFF IS GREAT, TOO.

Dr. Kachavos is a great Doctor, great personality, and attentive to all of the patients concerns. Plenty of patience with the patients ! My complaint is it takes forever to get your questions answered because of the untimely Phone service, I was told that they, the staff each receive 40 calls/hour. If there are that many calls from patients, how about hiring more operators. Thanx, Gerald