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Please contact your health care provider for a COVID-19 test referral.

Testing is by appointment only.

Safe Care Commitment

We screen to protect you, your families, and our staff

  • We screen all employees daily for symptoms. Anyone with symptoms of a possible respiratory illness is not allowed to work until they are better.
  • We screen visitors to our hospitals and physicians’ offices for symptoms.
  • Any visitor with symptoms is restricted from entering our hospitals or physicians’ offices.
  • We test and screen patients for COVID-19.
    • Admitted patients to our hospitals are tested for COVID-19 prior to admission and then screened for symptoms each day of their hospital stay.
    • Patients visiting our hospital campuses and physicians’ offices for clinic appointments are screened for symptoms prior to their visit and again upon arrival. If symptomatic, patients are cared for via virtual visits or in designated areas where we use personal protective equipment (PPE) recommended by the Centers for Disease Control and Prevention to stop the spread of the COVID-19 virus.
    • For walk-in locations, we adhere to best practice safety protocols in those settings.
    • When providing care in the home we screen patients for symptoms prior to the visit.

We clean our hands and spaces and make it easy for you to do the same

  • We have increased the frequency and intensity of cleaning of all high touch areas throughout our institutions.’
  • We require frequent hand-cleaning and have added hand sanitizer stations so patients and staff can clean their hands easily and frequently.
  • We follow special infection prevention guidelines for care provided in the home to protect our patients and our staff.

We protect everyone in our environment

  • We require all people — employees, patients, and visitors — at our facilities to wear a mask.
  • We have rearranged spaces to accommodate physical distancing and prevent transmission of infections by removing chairs from waiting rooms, and in some high-use areas, installing plexiglass barriers.
  • We limit visitors coming into our hospitals and physicians’ offices.
  • We wear masks and follow social distancing guidelines when providing care in the home.

We are here for you.

VISITOR POLICY

Visitors are not allowed in outpatient areas at this time.

There are very limited exceptions for support persons. One support person is allowed for patients with disabilities and patients under age 18.

Other support persons need to be approved before the appointment. Please call the clinic for approval before the appointment. Note: Clinics will do their best to accommodate support persons but may be limited by physical space or other constraints.

Some reasons that you might want to request a support person are if you:

  • Need help understanding patient instructions.
  • Are getting end-of-life care.
  • Are receiving or anticipating maternity care or are in the process of family planning.

If you cannot find childcare and need to bring your child under the age of 18 years old with you, the child will need to join you in the exam room. Children must be supervised at all times.

Mass General Brigham community practices are here for you during these challenging times, and our staff are available in the office for most appointment types. Virtual visits by smartphone, computer, with webcam, or telephone are now available for urgent appointments.

View Appointment Instructions

If you are unable to reach your Mass General Brigham provider or do not have a primary care provider, you can call the Mass General Brigham COVID-19 Nurse Line at 617-724-7000.

Available from 8 a.m. to 4:30 p.m. 7 days a week (Monday through Sunday), nurses can respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more.

If testing or treatment is needed, the nurses will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.

Please note the Nurse Hotline is not able to schedule or answer questions about elective testing, such as testing for travel or do not have symptoms.

UPDATE: COVID-19 Latest Information

COVID 19 information from Mass General Brigham. COVID-19 information from CDC.