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Quality & Compliance

Accreditations and Recognitions

Pentucket Medical is committed to striving and maintaining the highest of medical standards and accreditations.  Specialty practices such as cardiology, gastroenterology, endoscopy center and diagnostic services  have received the highest levels of recognition in their fields. 

We are proud of earning Level 3 Recognition from the National Committee for Quality Assurance (NCQA) as a Patient Centered Medical Home Recognized Practice. NCQA is a private, non-profit organization dedicated to improving health care quality.  The Patient-Centered Medical Home (PCMH) is a model of care that emphasizes care coordination and communication to transform primary care into “what patients want it to be”. 

In 2018, PMA was honored to be named to the 2018 Harvard Pilgrim Health Care Physician Group Honor Roll. Only physician groups with performance in the top 25th percentile of physicians measured nationally on HPHC’s evaluation scale were named to the honor roll. You can learn more by visiting the HPHC site

Coordinated Care

Integration of Behavioral Health and Primary Care

The integration of Behavioral Health and Primary Care is the systemic coordination of physical and behavioral health care. This partnership creates a comprehensive and seamless approach to patient centered care for those with multiple health related issues. 

Transitional Care

 Pentucket Medical’s Transitional Care Team works with patients who are discharged from the hospital and returning  home. Coordinating their discharge orders with members of the primary care team helps ensure a patient’s safety and successful recovery. 

Elder Wellness

To ensure that our older patients maintain the best of health we require Medicare Welcome and Annual Visits.  With the data gathered at these visits,  provides  primary care clinicians with the information needed to develop an ongoing personalized care plan.

Improving Quality


PMA is investigating the use of telemedicine for all sites. It is currently being used in ExpressCare  to help clinicians treat patients with highly specialized health care needs.  

Improving patient communications

  • Patient Portal: Patients can access their health information, contact a member of the clinical care team, refill a prescription, etc. online via a secured site
  • Clockwise ™ online appointment tool: available on for ExpressCare

 Data Collection

We measure key quality metrics and compare our performance to national standards to ensure we are achieving the highest quality of care. Health Evaluation and Data Information Set (HEDIS) measures address a broad range of important health issues. Among them are the following:

  • Asthma Medication Use
  • Persistence of Beta-Blocker Treatment after a Heart Attack
  • Controlling High Blood Pressure
  • Comprehensive Diabetes Care


Pentucket Medical is the only healthcare practice in the Merrimack Valley that is actively participating in clinical trials. PMA is committed in improving and offering advanced treatments some of which have received  FDA approval in the areas of cardiology and diabetes. 

We Screen, We Clean and We Protect.

To everyone who needs us now, come get the care you deserve. Our Safe Care Commitment is in effect at all of our locations providing  you with the safest possible environment for our patients and staff.

We screen to protect you, your families, and our staff

Patients visiting our offices for healthcare appointments are screened for symptoms upon arrival. If symptomatic, patients are cared for via virtual visits.

We also provide urgent care services at our Expresscare Riverwalk location which has a separate area where we use preventative measures.

We adhere to best practice safety protocols in those settings.

We follow special infection prevention guidelines for care provided to protect our patients and our staff.

We also provide telehealth services via video so you can access care and get the treatment you need from the comfort of your home or office.

Our goal is to keep everyone safe.