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Quality & Compliance

Accreditations and Recognitions

Pentucket Medical is committed to striving and maintaining the highest of medical standards and accreditations.  Specialty practices such as cardiology, gastroenterology, endoscopy center and diagnostic services  have received the highest levels of recognition in their fields. 

We are proud of earning Level 3 Recognition from the National Committee for Quality Assurance (NCQA) as a Patient Centered Medical Home Recognized Practice. NCQA is a private, non-profit organization dedicated to improving health care quality.  The Patient-Centered Medical Home (PCMH) is a model of care that emphasizes care coordination and communication to transform primary care into “what patients want it to be”. 

In 2018, PMA was honored to be named to the 2018 Harvard Pilgrim Health Care Physician Group Honor Roll. Only physician groups with performance in the top 25th percentile of physicians measured nationally on HPHC’s evaluation scale were named to the honor roll. You can learn more by visiting the HPHC site

Coordinated Care

Integration of Behavioral Health and Primary Care

The integration of Behavioral Health and Primary Care is the systemic coordination of physical and behavioral health care. This partnership creates a comprehensive and seamless approach to patient centered care for those with multiple health related issues. 

Transitional Care

 Pentucket Medical’s Transitional Care Team works with patients who are discharged from the hospital and returning  home. Coordinating their discharge orders with members of the primary care team helps ensure a patient’s safety and successful recovery. 

Elder Wellness

To ensure that our older patients maintain the best of health we require Medicare Welcome and Annual Visits.  With the data gathered at these visits,  provides  primary care clinicians with the information needed to develop an ongoing personalized care plan.

Improving Quality


PMA is investigating the use of telemedicine for all sites. It is currently being used in ExpressCare  to help clinicians treat patients with highly specialized health care needs.  

Improving patient communications

  • Patient Portal: Patients can access their health information, contact a member of the clinical care team, refill a prescription, etc. online via a secured site
  • Clockwise ™ online appointment tool: available on for ExpressCare

 Data Collection

We measure key quality metrics and compare our performance to national standards to ensure we are achieving the highest quality of care. Health Evaluation and Data Information Set (HEDIS) measures address a broad range of important health issues. Among them are the following:

  • Asthma Medication Use
  • Persistence of Beta-Blocker Treatment after a Heart Attack
  • Controlling High Blood Pressure
  • Comprehensive Diabetes Care


Pentucket Medical is the only healthcare practice in the Merrimack Valley that is actively participating in clinical trials. PMA is committed in improving and offering advanced treatments some of which have received  FDA approval in the areas of cardiology and diabetes. 

Mass General Brigham community practices are here for you during these challenging times, and our staff are available in the office for most appointment types. Virtual visits by smartphone, computer, with webcam, or telephone are now available for urgent appointments.

View Appointment Instructions

If you are unable to reach your Mass General Brigham provider or do not have a primary care provider, you can call the Mass General Brigham COVID-19 Nurse Line at 617-724-7000.

Available from 8 a.m. to 4:30 p.m. 7 days a week (Monday through Sunday), nurses can respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more.

If testing or treatment is needed, the nurses will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.

Please note the Nurse Hotline is not able to schedule or answer questions about elective testing, such as testing for travel or do not have symptoms.

UPDATE: COVID-19 Latest Information

COVID 19 information from Mass General Brigham. COVID-19 information from CDC.