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Andover:
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Mission, Vision and Values

Mission Statement

To provide compassionate, accessible, high quality, cost effective patient care that places a high value on the patient-provider relationship.

Vision

To be the community healthcare “Provider of Choice” in the Greater Merrimack Valley & Newburyport areas. Striving to be trusted by patients, valued by our partners in the community, and become the leading community health system led by a strong team of dedicated clinicians.

Our Core Values

Patient First – Strive to deliver the best to every patient every day. Make patient care and their well-being a priority.

Teamwork – All Pentucket staff working collaboratively and effectively with their individual skills, knowledge and positive attitudes in providing excellent health care for our patients.

Innovation – Embrace change and new ideas, improving and optimizing workflows and systems to meet the needs of our community resulting in better health outcomes.

Compassion – Engage patients, families, and co-workers in a mindful, empathetic, caring and meaningful way, and taking the time to communicate and listen.

Respect – Value our patients by treating them and their loved ones with acceptance, courtesy, and dignity. Deliver these same principles to those with whom we work with and value each other’s contributions.

Integrity – Adhere to moral principles that emphasize honesty, sincerity, fairness and decency, and reflect these principles in the care and service we provide.

Accountability – Follow through on all commitments. Readily accept accountability for our actions and decisions, both individually and as a community health system.

Quality & Safety – Provide care that is safe, effective, patient-centered, timely, efficient and equitable. Promote a culture of safety for our patients, visitors and employees.

We Screen, We Clean and We Protect.

To everyone who needs us now, come get the care you deserve. Our Safe Care Commitment is in effect at all of our locations providing  you with the safest possible environment for our patients and staff.

We screen to protect you, your families, and our staff

Patients visiting our offices for healthcare appointments are screened for symptoms upon arrival. If symptomatic, patients are cared for via virtual visits.

We also provide urgent care services at our Expresscare Riverwalk location which has a separate area where we use preventative measures.

We adhere to best practice safety protocols in those settings.

We follow special infection prevention guidelines for care provided to protect our patients and our staff.

We also provide telehealth services via video so you can access care and get the treatment you need from the comfort of your home or office.

Our goal is to keep everyone safe.