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Mission, Vision and Values

Mission Statement

To provide compassionate, accessible, high quality, cost effective patient care that places a high value on the patient-provider relationship.


To be the community healthcare “Provider of Choice” in the Greater Merrimack Valley & Newburyport areas. Striving to be trusted by patients, valued by our partners in the community, and become the leading community health system led by a strong team of dedicated clinicians.

Our Core Values

Patient First – Strive to deliver the best to every patient every day. Make patient care and their well-being a priority.

Teamwork – All Pentucket staff working collaboratively and effectively with their individual skills, knowledge and positive attitudes in providing excellent health care for our patients.

Innovation – Embrace change and new ideas, improving and optimizing workflows and systems to meet the needs of our community resulting in better health outcomes.

Compassion – Engage patients, families, and co-workers in a mindful, empathetic, caring and meaningful way, and taking the time to communicate and listen.

Respect – Value our patients by treating them and their loved ones with acceptance, courtesy, and dignity. Deliver these same principles to those with whom we work with and value each other’s contributions.

Integrity – Adhere to moral principles that emphasize honesty, sincerity, fairness and decency, and reflect these principles in the care and service we provide.

Accountability – Follow through on all commitments. Readily accept accountability for our actions and decisions, both individually and as a community health system.

Quality & Safety – Provide care that is safe, effective, patient-centered, timely, efficient and equitable. Promote a culture of safety for our patients, visitors and employees.

Mass General Brigham community practices are here for you during these challenging times, and our staff are available in the office for most appointment types. Virtual visits by smartphone, computer, with webcam, or telephone are now available for urgent appointments.

View Appointment Instructions

If you are unable to reach your Mass General Brigham provider or do not have a primary care provider, you can call the Mass General Brigham COVID-19 Nurse Line at 617-724-7000.

Available from 8 a.m. to 4:30 p.m. 7 days a week (Monday through Sunday), nurses can respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more.

If testing or treatment is needed, the nurses will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.

Please note the Nurse Hotline is not able to schedule or answer questions about elective testing, such as testing for travel or do not have symptoms.

UPDATE: COVID-19 Latest Information

COVID 19 information from Mass General Brigham. COVID-19 information from CDC.