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Mission, Vision and Values

Mission Statement

To provide compassionate, accessible, high quality, cost effective patient care that places a high value on the patient-provider relationship.

Vision

To be the community healthcare “Provider of Choice” in the Greater Merrimack Valley & Newburyport areas. Striving to be trusted by patients, valued by our partners in the community, and become the leading community health system led by a strong team of dedicated clinicians.

Our Core Values

Patient First – Strive to deliver the best to every patient every day. Make patient care and their well-being a priority.

Teamwork – All Pentucket staff working collaboratively and effectively with their individual skills, knowledge and positive attitudes in providing excellent health care for our patients.

Innovation – Embrace change and new ideas, improving and optimizing workflows and systems to meet the needs of our community resulting in better health outcomes.

Compassion – Engage patients, families, and co-workers in a mindful, empathetic, caring and meaningful way, and taking the time to communicate and listen.

Respect – Value our patients by treating them and their loved ones with acceptance, courtesy, and dignity. Deliver these same principles to those with whom we work with and value each other’s contributions.

Integrity – Adhere to moral principles that emphasize honesty, sincerity, fairness and decency, and reflect these principles in the care and service we provide.

Accountability – Follow through on all commitments. Readily accept accountability for our actions and decisions, both individually and as a community health system.

Quality & Safety – Provide care that is safe, effective, patient-centered, timely, efficient and equitable. Promote a culture of safety for our patients, visitors and employees.

Reopening

Pentucket Medical has remained committed to ensuring the safety of our patients during the COVID-19 pandemic.

Since June 1, we have been treating patients on-site per the four-phase guidance issued to healthcare facilities by Governor Baker and the Massachusetts Department of Health and Human Services.

In the coming weeks, we will continue following stringent infection prevention processes and implementing specific precautions to ensure a safe environment for essential patient care services.

Here are some of the changes you will see on your next visit to Pentucket Medical:

When scheduling an appointment with a clinician, you will be provided a phone number to call when you arrive at the office this will allow you to remain safe in your car until it is time to see your provider essentially cutting out waiting rooms

We appreciate your support.